(C25310C)
The Patient Services Representative certificate is designed for students who would like to prepare for an entry-level patient service representative position in a medical office or hospital setting. Students in this program learn interpersonal psychology, medical insurance and billing functions, legal and ethical issues related to healthcare, patient customer service, and medical office simulation software.
Upon completion of this certificate, students should be able to appropriately provide excellent customer service and use computer software to accurately schedule, bill, update, and make non-clinical corrections to patients’ records while displaying professionalism.
This program can be completed fully online.
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